Refund policy

At ARVINI, we want every piece to arrive as expected and to be worth keeping. If you wish to return an eligible item, contact us first at away@arvinistudio.com.

Please do not send a return before receiving return instructions from our team.

Return period

You may request a return within 14 days from the date your order is delivered.

Your return request must be sent to:

away@arvinistudio.com

Please include:

your full name
order number
item you wish to return
reason for return
country of delivery

Once your request is accepted, we will provide the correct return address and instructions.

Condition of returned products

Returned products must be:

unworn
unused
unwashed
undamaged
free from stains, perfume, smoke, makeup or other signs of wear
returned with original tags and accessories
returned in the original packaging where reasonably possible

Footwear must be tried only on a clean indoor surface and returned without marks or wear.

ARVINI reserves the right to reject or reduce a refund where an item has been used beyond what is reasonably necessary to inspect its fit, appearance and characteristics, subject to applicable mandatory consumer law.

Refund amount

For an eligible return, ARVINI refunds 100% of the eligible product price.

We do not apply a general 20% restocking deduction.

For customers covered by mandatory EU withdrawal rules, any standard outbound delivery charge that must legally be refunded will also be refunded. Extra delivery charges resulting from a customer choosing a more expensive delivery method than our standard option are not refundable where applicable under law.

European Union returns

Customers located in the European Union may return eligible products within the applicable 14-day withdrawal period.

The customer pays only the cost of shipping the return back to our return point in Laval, France.

The exact Laval return address will be provided by email after the return request is approved.

Once the eligible return is received and inspected, ARVINI will issue the applicable 100% refund.

Under EU rules, customers may generally be required to pay the return-shipping cost when this has been disclosed before purchase.

Switzerland returns

ARVINI voluntarily offers Swiss customers a 14-day return period, even though Swiss law does not provide a general statutory right to withdraw from ordinary online purchases.

Swiss customers should contact away@arvinistudio.com before returning any item.

The customer is responsible for return-shipping costs unless the product is defective, incorrect, or ARVINI specifically agrees otherwise.

Eligible returned products receive a 100% refund of the eligible product price.

Morocco returns

Customers in Morocco may request a return within 14 days of delivery.

Contact:

away@arvinistudio.com

Our team will provide the appropriate Moroccan return instructions.

The customer is responsible for normal return-shipping costs unless the product is defective, incorrect, or ARVINI agrees otherwise.

Eligible returns receive a 100% refund of the eligible product price.

Other international returns

For customers outside the EU, Switzerland and Morocco, ARVINI also offers a 14-day return period, unless a different mandatory local consumer law applies.

Customers are responsible for return shipping.

Contact away@arvinistudio.com before sending the item so that we can provide the correct return destination.

Duties, taxes and customs on returns

For normal change-of-mind returns, any return shipping, customs paperwork or charges associated with sending the product back are generally the customer's responsibility unless mandatory law requires otherwise.

Please follow the return instructions provided by ARVINI carefully so the shipment is correctly identified as a returned product.

ARVINI is not responsible for additional charges created by incorrectly declared return shipments.

Incorrect or defective products

If you receive:

the wrong product
the wrong size compared with your confirmed order
a damaged product
a product with a manufacturing defect

contact away@arvinistudio.com as soon as possible and include photographs.

Where the issue is confirmed to be ARVINI's responsibility, we will provide an appropriate solution such as:

replacement
repair
exchange
refund

and ARVINI will cover reasonable return-shipping costs where required.

EU consumer protections provide additional rights for faulty goods, including remedies without cost to the consumer.

Exchanges

If you would prefer another size or eligible alternative product instead of a refund, contact:

away@arvinistudio.com

Exchanges depend on stock availability.

Any return-shipping or replacement-shipping charges will be communicated before the exchange is confirmed.

Fragrances

For hygiene, safety and product-integrity reasons, fragrance returns must be:

unused
unopened
in their original packaging
with any original seal intact, where applicable

If a fragrance arrives damaged, leaking or incorrect, contact us immediately with photographs.

Mandatory consumer rights applicable in the customer's country always take priority over this policy.

Personalized and made-to-order products

Products that are clearly personalized, custom-made or produced specifically according to a customer's individual specifications may not be eligible for ordinary change-of-mind returns where applicable law permits such an exclusion.

This does not remove rights relating to defective or incorrectly supplied goods.

How refunds are issued

After the return is received and inspected, we will notify you by email.

Approved refunds are sent to the original payment method.

ARVINI does not normally issue cash refunds for purchases originally made by card or online payment.

The time required for the funds to appear depends on your bank or payment provider.

Refund timing

We aim to process approved refunds promptly after receiving and inspecting the return.

For EU withdrawals, applicable law generally requires reimbursement within 14 days after the customer notifies the seller of withdrawal, although the seller may generally wait until the goods are returned or the customer provides proof that they were sent back.

Return shipping risk

We strongly recommend using a tracked shipping service.

Until the returned parcel reaches the designated ARVINI return location, the customer remains responsible for the shipment unless ARVINI provided the shipping label or applicable law provides otherwise.

Please keep your tracking receipt until the refund is complete.

Refused or unclaimed deliveries

If a parcel is refused, abandoned, or not collected and is returned to ARVINI, any refund will be handled after we receive and inspect the returned shipment.

Any non-refundable carrier or customs costs caused by refusal or failure to collect may be deducted only where legally permitted.